Retail Manager

Location: Plettenberg Bay, Garden Route
Salary: R20k – R25k per month depending on experience, plus commission

About the Role:
Opportunity available for a full-time Retail Manager to join our team in Plettenberg Bay. The right candidate will be a high-achiever with +5 years’ general management experience in retail. They will be required to act as the key link between the headquarters in Plettenberg Bay and our satellite stores in Cape Town and Johannesburg. The role requires a dynamic individual that will oversee day-to-day operations of all our retail outlets (including our online store) as well drive sales and maintain strong customer relations.

Requirements:
Driver’s Licence
5+ years’ retail management experience.
Entrepreneurial mindset with an understanding of strategic business development and ability to drive growth
Strong leadership and decision-making skills.
Excellent customer relationship management skills.
Computer Knowledge - Proficiency in Microsoft Office and POS system management. Experience with Palladium and/or Wordpress advantageous.
Matric and or/relevant qualifications.
Strong sales focus.
Excellent communication skills with fluency in English.
Strong at multitasking.
A positive and energetic team player.
An Eye for innovative visual merchandising.
Please note that flexible working hours may be required.

Duties:
Act as a key liaison between the headquarters in Plettenberg Bay and satellite stores. This will entail regular visits to Cape Town and Johannesburg.
Oversee operational practices making sure that each store runs smoothly and meets projected revenues and sales estimates.
Coordinate with, report and make recommendations to senior management in order to grow market share, improve customer experience and drive growth. –
Ensure that each store delivers value and excellence to the clients.
Cultivate and grow a strong team of committed shop managers that will maintain profit margins and implement business plan.
Recruiting and on- going staff training and supervising.
Handling all customer enquiries and all customer complaints.
Evaluating and comparing probabilities, making improvements for the running of the business and developing any required restructure.
Ensuring all orders are processed and clients are provided with accurate quotes, tax invoices and excellent customer service.
Making sure both sales and operation of all retail stores run effectively and efficiently.
Collaborating with the marketing team to ensure successful execution of instore and online campaigns.
Ensuring the correct use of marketing material within each store.
Coordinating shipping of local and international orders and making sure all clients receive their orders in pristine condition.
Ensuring outstanding customer service is delivered through all physical retail outlets, events and online.
Administration Responsibilities
Ensuring all stock transfer sheets are accurate and all stores receive the correct stock and quantities.
Consolidating payments for all retail and online orders on a weekly basis.
Fulfilling top up and back orders for all three retail stores and the online website.
Compiling weekly/monthly MI reports for shareholders.
Fulfilling all purchase orders and purchase invoices in the retail department.
Maintaining regular contact with online clients (both local and international) through follow-up emails to ensure customer satisfaction.
Researching new retail opportunities/stores including costing, budget and set-up.
Updating stock levels online daily.
Ensuring online orders sent.
Ensuring payment has been received before orders are fulfilled.
Oversee top ups and back orders for all retail stores and online website.
Visual Merchandising Responsibilities
Creating and maintaining visual & remerchandising of products and store layout of all retail stores.
Coordinating and setting up exhibitions/retail trade shows and other retail events.