This position reports to the General Manager and requires the Management and Overseeing of a small branch. The Sales Manager takes overall charge and responsibility for the everyday business within the Branch and strives to manage client relationships by managing customer relations.
Sales Manager oversees the total staff compliment and drives daily sales activities in accordance with agreed NMC business plan to ensure achievement of the annual sales budget.

Sales Management:
- Implementation of the company sales strategy for the company, broken down into regions, and per channel/route to market
- Assist with the performance of competitor analysis to determine market trends, pricing and service offered by competitors, as well as new competitors entering, and those exiting the market
- Create relationships with key strategic professional bodies from a networking perspective
- Plan and carry out all selling activities (e.g. cold calling) with and through staff to agreed targets
- Generate appointments/leads as a result of sales/contacts activities
- Plan/execute all Brand Product activations – in store and launches
- Respond to and follow up on all sales enquiries by telephone and personal visits
- Submit quotes/tenders/proposals in support of generating new and existing business
- Ensure that Customer showrooms and displays are installed/maintained as per the Head Office spec and standards
- Oversee the Showroom/displays at all Customers and ensure that it is always neatly presented with Product samples and POS Material/brochures
- Develop own lead sources and establish a Data base of Contacts – Pastel etc

Administration:
- Developing annual budgets, as well as quarterly forecasts of the branch to the GM and Accountant for approval
- Manage the implementation of price increases during the year with customers
- Monitoring of actual monthly margins of product vs budget and forecast
- Managing of the granting of discounts to customers in line with the company policies and procedures
- Responsible for the creation of credit notes to customers, for approval by the Accountant
- Ensure that measurements are done accurately onsite at the customers premises and that notes are made of any installation instructions required
- Ensure that quotations are provided timeously to Direct customers, which are accurate, timelines can be met for production and installation and which adhere to the company quotation policies and procedures
- Where possible, whilst measuring the Direct customers premises, identify further potentials sales to the customer

Customer Service:
- Analyse monthly statistics on customer support levels and implement corrective action plans for issues relating to the sales process
- Resolve customer complaints and take steps to correct staff performance
- Maintain and develop existing and new customers through ongoing communication and liaison

Reporting:
- Monitoring and reporting on monthly progress of actual sales to budget and forecast
- Provide daily/weekly/monthly feedback to the General Manager/NMC Accountant on actual sales versus budget and forecast

Qualifications & Experience:
- Degree/Diploma/Certificate in Sales/Marketing or a similar relevant industry qualification and experience
- At least 3 - 5 years relevant experience as a Sales Manager

Skills and Competencies:
- Must be able to work under pressure and meet deadlines
- Work independently, possess high energy levels and manage own time and activities
- Excellent presentation and negotiation skills
- Strong business acumen
- Excellent assertiveness skills
- Taking initiative, efficiency orientation and adherence to standards
- Team building and leadership skills to drive and motivate performance through effective coaching skills
- Exceptional communicator with the ability to build relationships
- Increase new business sales volumes, maintaining existing customer base as well
- Maximizing cross-selling
- Must possess a thorough knowledge of the Renovations/Building industry and/or related sectors