YOUR ROLE
Sea Logistics Customer Care Teamleader supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers.

YOUR RESPONSIBILITIES
• Customer Care and Satisfaction: to pro-actively advise and consult to ensure customer satisfaction
• Shipment Management: Qualification and entry of customer orders into the operational execution process
• Quotation Management: Qualification of customer inquiries, provide Company quotations and updates, set final selling price with individual
adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
• Customer on boarding: Inclusion and transfer of customer requirements into the Company systems; Accompanying (initial) customer order
• Customer Data Management: Maintenance and integration of customer data in the Company systems
• Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship
(sales support)
• Reporting (creating, refining and reviewing reports)
• He/she can manage Customer Care teams (expert, specialist).

YOUR SKILLS AND EXPERIENCES
• You have up to 5 years of experience in Freight Forwarding and Sea Logistics
• You have experience in handling Pharma shipments , Company PharmaChain completed CBT’s a distinct advantage
• You have analytical & organizing skills
• You have communication & conflict resolution skills
• You have decision making & problem solving skills
• You have good skills at time management
• Persuasive speaking, empathy, adaptability
• You are able to use positive language and to have clear communication, speak English and Local language