The successful candidate will be engaging and leading the customers increase the value of the company’s systems to their operation. To maintain relationships with customers and ensure them our understanding to their current & future needs and influence internal progression. To ensure customers of a mutually beneficial relationship and assist within the Africa region of the company’s new products.

Detail

Company: Mining Company
Location: Johannesburg
Date Posted: 30 September 2019
Industry: Mining
Nationality: South African
Salary: Neg. depending on exp.
Qualifications: Bachelor’s Degree in Mining, Business, Engineering
Assignment: Permanent

Job Description

Manage current customer relations to in order to meet business target (systems & processes)
Manage sales process
Manage & identify services & software business opportunities
Manage client queries & interaction
Internal management of support tasks & issues
Look for new opportunities and taking action
Deal with vendors when required
Business plan & budget on a quarterly basis
Learn & grow the business
Modernize/update Product Managers with feasible new features
When required, network & users forum
Client profitability (quarterly/yearly)
Monthly salesforce compliance
CCA management
Prepare account plans and discuss them with clients
Maintain client contacts & emails for internal use
Ensure customer satisfaction & excellent customer service
Constant single point of contact
Meet crucial players while visiting mine sites. Call plans before site visits & tele meetings
Keep track of client systems performance
Ensure clients are kept up to date with software updates & associated benefits
Ensure clients are kept up to date on new products
Maintain and grow mine wide relationships
Assist in the Africa region in regards to the introduction of new products
Request & engage with feedback
Assist with entertainment when required

Minimum Requirements

Bachelor’s Degree in Mining, Business, Engineering
Experience in software solutions selling
Knowledge in mining domain
Minimum 5 years experience in account management
Experience in mining & computer technology support will be advantageous
Must have a valid driver’s license