Senior IT Support Technician - Cape Town
Salary Negotiable
Cape Town,
Western Cape
more than 14 days ago
Our client in the Financial Services industry is currently looking for a Senior IT Support Technician
to join their team. The experienced Support Technician will be joining the team in Cape Town, providing support for both infrastructure and end users.
Key Responsibilities
Provide general desktop support.
Monitor and maintain Active Directory, Exchange, VMware, and SQL infrastructure.
Continuously review and enhance the IT software/hardware infrastructure for robustness and efficiency.
Investigate and implement automated processes.
Identify and address system/service bottlenecks and single points of failure, developing appropriate solutions.
Manage backups and tape rotation using Veeam.
Maintain Exchange server mailboxes.
Monitor the support queue, primarily consisting of end-user fault calls.
Document and map out technology assets accurately.
Ensure maintenance schedules are followed to maintain system health.
Troubleshoot SQL Server service outages.
Deploy database change scripts.
Evaluate controls and adhere to controlled technical development lifecycle and ITSM processes.
Set up and configure new laptops and desktops.
Apply and update security patches and upgrades.
Non-Negotiables
Windows 10/11 administration
Windows Server (2012/2022) administration
Active Directory (2012/2022) and group policy administration
Exchange (2016/Online) administration
SQL 2012/2019 (maintenance)
VMware 6/7 (ESX) administration
Switch & Router configurations (Cisco / HP)
Scripting languages (PowerShell)
Experience supporting applications based on .NET/SQL/Visual Studio
Server Hardware (Dell)
Backup Software (Veeam)
Minimum Requirements
Over 12 years of experience in supporting SMEs.
Bachelor’s degree in Engineering, Computer Science, Systems Analysis, or a related field.
Certified in Microsoft Technologies (MCSE / MCDBA).
Certified in Networking Technologies (CCNA / CCNP).
In-depth knowledge of enterprise foundation processes, including Patch Management, Backup Management, Asset Management, and Security Management.
Strong understanding of cybersecurity principles and practices.
Experience in a financial services environment is a plus.
ITIL exposure is an advantage.
Must have reliable transportation.
Job Type:
Full-time
Workplace type:
Onsite
Location:
Cape Town, South Africa
Experience Level:
Mid-Senior level
to join their team. The experienced Support Technician will be joining the team in Cape Town, providing support for both infrastructure and end users.
Key Responsibilities
Provide general desktop support.
Monitor and maintain Active Directory, Exchange, VMware, and SQL infrastructure.
Continuously review and enhance the IT software/hardware infrastructure for robustness and efficiency.
Investigate and implement automated processes.
Identify and address system/service bottlenecks and single points of failure, developing appropriate solutions.
Manage backups and tape rotation using Veeam.
Maintain Exchange server mailboxes.
Monitor the support queue, primarily consisting of end-user fault calls.
Document and map out technology assets accurately.
Ensure maintenance schedules are followed to maintain system health.
Troubleshoot SQL Server service outages.
Deploy database change scripts.
Evaluate controls and adhere to controlled technical development lifecycle and ITSM processes.
Set up and configure new laptops and desktops.
Apply and update security patches and upgrades.
Non-Negotiables
Windows 10/11 administration
Windows Server (2012/2022) administration
Active Directory (2012/2022) and group policy administration
Exchange (2016/Online) administration
SQL 2012/2019 (maintenance)
VMware 6/7 (ESX) administration
Switch & Router configurations (Cisco / HP)
Scripting languages (PowerShell)
Experience supporting applications based on .NET/SQL/Visual Studio
Server Hardware (Dell)
Backup Software (Veeam)
Minimum Requirements
Over 12 years of experience in supporting SMEs.
Bachelor’s degree in Engineering, Computer Science, Systems Analysis, or a related field.
Certified in Microsoft Technologies (MCSE / MCDBA).
Certified in Networking Technologies (CCNA / CCNP).
In-depth knowledge of enterprise foundation processes, including Patch Management, Backup Management, Asset Management, and Security Management.
Strong understanding of cybersecurity principles and practices.
Experience in a financial services environment is a plus.
ITIL exposure is an advantage.
Must have reliable transportation.
Job Type:
Full-time
Workplace type:
Onsite
Location:
Cape Town, South Africa
Experience Level:
Mid-Senior level
Recruiter: Paracon