Our client who has been internationally recognized as one of the Top 501 Managed Service Provider since 2009. They have a proven track record of stabilising, innovating, and optimizing on the design and implementation of a wide variety of IT environments.

Their support and optimisation model based on the internationally recognised ISO20000 framework. This resolves various complications in form of capacity planning, skill certification and training, project management and prioritization.

Key Responsibilities
Provide technical support remotely and be willing to do shift work
Perform Server Management (Domain, Exchange, AD, File, Print, and Storage) as and when required.
Ability to work with Netgear, Cisco, Ruckus, Aruba etc. Assist with network design and capacity planning, including setting up of vlans and other network configurations.
Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
Assist with strategies for client/server implementations; and the infrastructure required to support those strategies.
Assist with new server systems, applications, and hardware.
Implement policies, procedures, and technologies (including firewalls) to ensure IT Security.
Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
Provide VoIP and ISP support
Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.
Develop and maintain server and network documentation as and when required.
Administer equipment, hardware, and software upgrades.
Monitor and test network performance and provide network performance statistics and reports.
Recommend, schedule, and perform network improvements, upgrades, and repairs.
Analyse / review processes and operating procedures and provide innovative feedback and recommendations.

Minimum Requirement
At least 5 years’ equivalent work experience
2-5 Years Experience in Designing and Implementing Firewalling Solutions
Advanced-to-Expert level knowledge and hands-on experience of SonicWall and Fortinet Firewalls
Knowledge of the following will be beneficial: SonicWall, Fortigate Firewalls, Cisco, Aruba, Ruckus Switches, Networking/VLANs, Ruckus/Aruba/Ubiquiti wireless networks.
SNSA (SonicWall Network Security Administrator) willing to achieve SNSP (SonicWall Network Security Professional)
Fortinet NSE3 required and must be willing to achieve NSE4+ certifications.
Experience installing, configuring, and maintaining all manners of Windows and Linux server hardware and associated network equipment.
Familiarity with TCP/IP and other network protocols, firewall management, and operating system configuration.
Mid- Senior level knowledge and experience of switching and routing.
General knowledge of storage technologies such as SAN or NAS, as well as Active Directory/Global Catalogue.
Good general understanding of the ITIL Framework and ITSM Systems
Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary.
Excellent knowledge on Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper-V

Location & Type:
Cape Town (Hybrid)