Our client who plays in the industry of delivering innovation that matters to its customers, have developed an understanding of the challenges inherent in digital transformation journeys. As a Senior Network Engineer, the successful candidate will be responsible for the provision of day-to-day network admin and support in a multiple network environment (LAN, WAN, wireless, satellite), including resolution of network user problems, network performance statistics, diagnostic information, and site surveys.

Key Responsibilities
To provide infield support on network solutions, and the associated services.
Ensure all logged calls are carried out timeously, effectively and to the satisfaction of the customer.
Ensure that requests for assistance received via the Service Desk are attended to accurately and efficiently.
Where required, to provide customers with updates or feedback on calls that have been logged on the call logging system.
Assist Network team to meet identified SLA’s.
Actively support team on common goals and participate in high team performance.
Provide 24×7 technology platform and customer support on a rotating basis.
Continuous broadening of own technical skills and problem solving
Engaging in formal and informal knowledge transfer
Time management in accordance with Customer service requests and SLA
Ensure that Network Solutions are monitored and proactively managed to required service levels and administered for the customer.
To perform junior level support for day to day operations
Be able to diagnose hardware and software related issues on Network equipment

Minimum Requirements
Matric
Relevant IT qualification
5 – 8 years’ experience in the networking field
Networking certification will be advantageous
Willing to work in a hybrid environment