Our Well established passenger vehicle dealership client is looking to employ a technically astute Service Advisor.


Position Overview
Specific Role Responsibilities ESSENTIAL JOB FUNCTIONS:

- To receive and welcome customers to the workshop.
- To carry out vehicle inspections with customers when required.
- To ensure daily allocation of work.
- To improve and maintain customer service index percentages to agreed standards.
- To provide accurate quotations when required and ensure that customers are aware of payment procedures.
- To assist management with the introduction of new methods of work designed to improve efficiency.
- To ensure company image of professionalism and quality of service is maintained when dealing with customers.
- To maintain a “first time right” policy for repairs.
- To regularly monitor work-in progress to ensure that you are kept up-to-date with repairs/service.
- To build and sustain customer relationships at all times.
- Self management, work without supervision and performance ownership.
- To carry out other duties as and when required.

Qualifications and Experience QUALIFICATIONS
- Grade 12 or equivalent.
- Preferably Certified Service Advisor with Passenger Vehicle Experience.
- Driver’s license essential.

EXPERIENCE:
- 5 years service advisory experience is essential.
- Experience with job cards and service administration is essential.

Skills and Personal Attributes KNOWLEDGE AND SKILLS:
- Strong financial background.
- Excellent communication and customer service skills.
- Technical expertise.
- Computer literate, MS Office (Intermediate).
- Knowledge of Kerridge.
- Ability to work without supervision.
- Awareness of health and safety regulations.
- Good administrative skills.
- Ability to work under pressure.
- Team player.
- Problem solving and attention to detail.
- Commitment to service excellence.
- Action orientated.