We have an exciting job opportunity for a Sportsbook Call Centre Agent to join a leading resort chain and casino destination in Johannesburg! This team is looking for a vibrant Sportsbook Call Centre Agent who will provide quality telephone or e-mail service to customers with regards to online sports betting. Does this job seem perfect for you? Keep reading!

Your key job responsibilities as the Sportsbook Call Centre Agent in Johannesburg will include:

- Provide telephonic and e-mail service and support to customers who place on -line sports bets
- Provide advice to customers who place online sports bets
- Respond to technical and/or account related queries raised by customers
- Research required information by using available resources e.g. sport shows on television, to adequately respond to queries
- Liaise with other departments (e.g. trading; finance) to ensure customer queries are resolved
- Escalate complex queries to line manager
- Deliver prepared scripts to welcome new customers and explains promotions and requirements of on-boarding process to customers
- Accurately on-board new customers by opening betting accounts
- Follow up on outstanding FICA documents to allow for successful on-boarding of customers, verify proof of payment received from customers and credits customers’ online accounts accordingly
- Processes deposits to customers’ online accounts

Requirements for this Sportsbook Call Centre Agent job in Johannesburg:

- Matric
- Minimum 2 – 3 years’ experience working in call centres (essential)
- Minimum 2 years’ experience working in a betting environment (preferred)
- Required to work shifts
- Customer service principles and practices
- Knowledge of the rules of a wide variety of sports
- Understanding of odds and betting
- Fully computer literate