SQL Application Support Engineer (MKT248)
Bedfordview
R30 – 60K depending on experience

A dynamic technology company who provides end-to-end proprietary software solutions to the financial and insurance industries is currently sourcing a SQL Applications Engineer to join their team. The team is symbiotic in nature and are self-managed with aligned values and common goals.

Provide remote 2nd line support using diagnostic capabilities to identify the fault or problem
Troubleshoot issues to identify the most appropriate resolution path
Take ownership of incidents assigned to you and manage them through to resolution
Resolve the majority of trouble tickets via the ticketing system
Escalating issues to tier 3 developers should the need arise
Assisting and upskilling other team members where required
Ensure Service Level Agreements (time to respond and time to resolve) for tickets logged are met across all clients
Investigate issues/changes, evaluate the risk and impact of the change and provide detailed quotation for the required work accordingly.

Minimum Requirements:
Matric Certification (essential).
Extensive SQL (MySQL) knowledge (essential).
Firm understanding of financial services and systems (essential).
Logical and analytical thinker.
Strong software troubleshooting/debugging abilities.
Knowledge with trouble ticketing systems.
Ability to self-manage.
Critical thinking and ability to prioritize.
Previous experience in a client support role is advantageous.
Flexible working hours – willingness and ability to accommodate extended working hours to meet deadlines, etc.
Good contactable references.