Student Administrator
Location Doornfontein - Johannesburg
Department Student Department
Reporting to Private Accounts & Customer Service Manager
CTC from R8K (experience & qualification dependent)
Benefits: Provident Fund
Client: Property Development & Management company

Role and Responsibilities: Responsible for the general administration regarding the leasing of the Company’s buildings and ensuring the clients pay outstanding monies owed to the Company. The incumbent is also responsible for resolving any queries from the clients.

Minimum experience and requirements

EDUCATION:
• Matric, Higher Diploma/studying towards a related degree

EXPERIENCE & SKILLS:
• Customer Care
• At least 3 years of similar experience.
• Experience to be related to Finance or Accounting as the role requires a Financial/Accounting acumen

Behavioral Dimensions and Skills required
• Verbal and written communication skills;
• Attention to Detail
• Planning & Organising
• Numbers Oriented
• Fast Leaner
• Team Player
• Analytical
• Sense of Urgency/Results Oriented
• Assertive and energetic person
• Professional personal presentation;
• Time management.
• Personal Conduct
• No personal visits whilst on duty.
• Always be presentable and polite.

Key Performance Areas
• Effective collection of debtors’ book.
• Control of debtor’s account by following-up daily, weekly, monthly to ensure that debtors/students adhere to terms of payment.
• Ensure that courtesy calls are made to the clients/students to confirm that the client has no queries and requested reconciliation of their accounts.
• Respond to queries within 24 hours of receipt and resolve within 5 working days
• All client queries and e-mails must be responded to on the day of receipt.
• Management must be informed of any query which is not resolved within 48 hours of receipt.
• Process corrections of misallocations
• Query any outstanding balances and/or short payments by contacting students directly and to follow up on the balance of payment if required.
• Allocate payments received against tenants’ accounts on a daily basis.
• Investigate all un-allocated receipts and clear against the tenant’s account in order to clear TAA (Tenant’s age analysis).
• Diarise payment arrangements for all outstanding balances and follow up telephonically on the agreed date.
• Process refunds as and when required.
• Administration of pre-paid electricity
• Administration of non-rental payments such as payments for lost keys, sleepover damages.
• Administrations of day to day students’ affairs that are not maintenance-related.
• Comply with debtors’ collection procedures relating to lockout and de-activation
• Handling of Student queries.
• Ensure statements are issued timeously to avoid late payment.
• Adhere to debtor's collection procedure.