Syspro Automotive Aftermarket Parts Service Advisor (Truck & Trailers), Pomona Kempton Park, R180 – 230 ctc
• Exp in recording & admin on SYSPRO
• Code 8 Drivers license & own reliable transport
• Certificate in Service Advisor's course (beneficial)
• 2 Years Exp as Service Advisor(Truck, Trailer and Automotive Aftermarket Parts)
• Extensive knowledge of automotive and or trailer industry vehicles and parts
• Exp in Workshop practices
• Efficient servicing and repairing of customer vehicles
• Able to travel to customers
• Irregular & long working hours
• Able to handle work pressure well
• Punctual well presentable
• Total service minded and service orientated
Knowledge:
Sound trailer/automotive technical and product knowledge
In-depth knowledge of sound customer satisfaction processes - CSI
Understanding people
Cost Analysis
Preparing quotation
Company and Departmental Policies & Procedure
Product warranty terms and conditions
Understanding of workings of Service & Maintenance Plans/Programmes
Understanding basic business operations and principals.
Duties:
Administrating all admin required duties for the Service and Repair Centre Service Advisor function
Following up with orders and parts requirements on all current and future jobs
Be fully responsible for the total customer handling process in the service and repairs area
Achieve high level of customer satisfaction and confidence in order to increase loyalty and trust
Generate service business volume (selling parts and labour through interactive reception and upselling opportunities)
Build and maintain a positive service image amongst customers
Handle all customer requirements by offering alternative repair solutions and pricing options
Be able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters
Must be able to handle all customer complaints and issues up to a certain level
Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilize workshop capacity

Handle and treat customers in such a manner that they feel important enough to the organization to ensure high level of trust and confidence is developed in the service advisor and Client
Uses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and book service and repair appointments
Follow-up 48 hours after the service / repair to ensure the customer is satisfied with the work done
Maintains positive relationships with customers to ensure repeat and referral business
Develop sales leads for future business and forward leads to the sales department
Inform the Service Manager about trends of customers’ attitudes on all service-related items such as pricing, timing, quality of workmanship and other required service offerings like service plans etc.