Synopsis
A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented Systems Coordinator in the Eastern Cape.

Job Description
The Systems administrator is responsible for the upkeep, configuration and reliable operation of computer systems especially multi-user computers such as servers.

Qualification and Experience
Grade 12 or NQF4 equivalent qualification
IT Diploma or degree advantageous
Technical understanding e.g. needs to know different computer systems; operating systems and applications
Knowledge of hardware and software troubleshooting
Computer security
Knowledge of Shop 5, Cognos, Windows, B3 and Voice console WMS
Computer literate (MS Office)

Roles and Responsibilities

IT SUPPORT

Collect and issue equipment
Investigate missing/damaged equipment
Configure scanners both handheld and RF scanners
Ensure printers are added and replaced
Ensure Configuring of printers is done
Diagnose and resolve any software related issues
Diagnose and resolve any network related problems
Resolve any computer hardware related issues
Perform Technical and Network support on all PC’s, Printers, Handheld Scanners and RF terminals in the DC, Export and Return Centre
Provide end-user support on Microsoft Office Applications

SYSTEM SUPPORT

Ensure daily systems (Shop5 ) back-up is done
Provide User support on Shop5
Ensure new user (staff requisitions) are added
Ensure old users on the system (termination forms) are deleted
Ensure that user setup on the system matches users job description
System Access Applications on Infor, Cognos, Emails, Windows, B3, Better Store, Voice Console
Resolve any system related problems including dispatch errors
Ensure User support on the Voice system (Voice Console)
Resolve problems related to Voice picking
Make changes on system (Shop5)

OPPERATIONS SUPPORT

Monitor User Setups (run all SMASA users on COGNOS)
Monitor Printer Page usage and keep record
Maintain Printer Maintenance kit status
Send all necessary reports at time given ( daily equip, late picks reports)
Issue Pickers tickets during break time
Facilitate Picker training on Voice Picking