To manage the daily operations of the CLO Unit; Set performance targets, plans and goals for the Client Liaison Officers against the operational plan; Conduct feedback sessions regularly on set targets; Clearly define roles and responsibilities; Allocate duties, deadlines and resources; Prioritise activities and projects and ensure timeous execution of the plans; Monitor and manage Client Liaison Officers’ daily activities; Ensure adherence to work schedules by the Client Liaison Officers; Ensure continuous improvement in the quality of work rendered by the CLOs; Follow up on escalated queries on a daily basis and escalate unresolved queries; Conduct regular feedback sessions with the team on set targets; Maintain positive Scheme member and stakeholder relationships; Facilitate effective communication between members and stakeholders; Establish and maintain effective communication with the Scheme’s Administrator and marketing team to coordinate events; Manage the CLO team in accordance with HR Policies; Compile weekly, monthly and quarterly reports for submission to the CLO Manager; and Provide ad hoc information when requested.

A certificate at NQF Level 5; A diploma will be added as an advantage; Must have previous experience in managing team; Be computer literate; Possession of a valid driver’s license (advantageous); Must be willing to travel at short notice; Knowledge of the South African medical scheme industry (advantageous).