PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.

Job description:

The purpose of the position is to conduct audits to ensure continued adherence to the Service Level Agreements with Insurers and PSG processes from an underwriting and claims perspective. In addition, manage the profitability of underwriting facilities granted by Product Suppliers. The main focus area of the position will be commercial lines products. It is also expected to provide technical underwriting support to the short-term insurance advisers and internal staff.

The ideal candidate for the role will be a highly analytical, detail orientated and resilient person with extensive commercial lines experience. The person will have a keen eye for detail and a quality orientated mindset.

The person must have been exposed to the set-up of underwriting rating, guidelines and policy wording as well as exposure in portfolio management from a profitability perspective.

Responsibilities:
• Conduct monthly audits on Underwriting activities: The audit scope will include new business, endorsements, amendments, reinstatements, renewals, Pro-active analysis to determine trends and potential risks and/or losses to increase profitability
• Conduct multi-claimants report analysis, propose and implement suitable action
• Conduct portfolio analysis to identify trends and propose solutions to improve underwriting margins
• Risk exposure analysis to mitigate Insurer’s risks
• Conduct on-site audits at selected branches when necessary
• Complete telephone quality assurance audits
• Assist advisers with technical product and underwriting enquiries
• Assist manager with product development from an underwriting perspective
• Provide support to the commercial lines Business Analyst from a product and underwriting perspective
• Provide support to the National trainer on relevant products to ensure high quality training material
• Assist manager to draft internal communication
• Ensure complaints are analysed to identify product gaps, adherence to PPR and TCF
• Assist with binder audits from Insurers
• Provide support to manager in formulating business cases and proposals to improve commercial underwriting mandates and product offering
• Compile product comparisons to support quality advise provided by PSGInsure advisers

Skill sets required:
• Matric
• NQF Level 4 – Full qualification (short-term insurance) as set by regulation
• Regulatory Examination Level1 successfully completed
• Minimum 5 years’ experience handling commercial lines
• DOFA confirmation from FSCA
• Tial Connect system experience will be an advantage
• Portfolio management experience will be an advantage
• Binder audit experience will be an advantage
• Experience in product development cycle will be an advantage
• Good verbal and written communication skills
• Negotiation skills
• Client service driven
• Results & detailed orientated
• Interpersonal skills
• Team player
• Good time management skills (planning and organising)
• High stress tolerance & resilience
• Analytical ability (reasoning & questioning)