Duties & Responsibilities
Tier 2 Technical Support Consultant - KwaZulu Natal, Durban (Permanent)

Want to take your career to the next level in an organisation led by Innovation? Our client is on the prowl for their next successor in a Tier 2 Technical Support vacancy.

Our client is looking for an individual to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality.

Key Responsibilities:

Process client requests and resolve incidents as soon as possible
Ensure hardware, desktop, network, app and connectivity functionality
Collaborate with third party service providers to resolve issues as needed
Functional network and infrastructure
Network and infrastructure maintenance
Ticket closure as soon as possible
Optimal BSC performance
Maintaining Client satisfaction

Essential Competencies:

Technical and product knowledge; hardware and software
Technical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge.
Interpersonal skills
Communication skills
Relationship building

Location & Type e.g. Remote/ Hybrid:
KwaZulu Natal, Durban (Hybrid)

Minimum Requirements:

Hardware, application and software understanding and experience
4 years of support experience