• Working as part of a team covering all aspects of administration/clerical duties and Billing summaries informed by the by law statutes and governance per Metropolitan.
• To act as the initial point of contact for clients’, customers’ and Property Management Agents’ enquiries, dealing with telephone calls, maintenance requests, routine correspondence and operating the remote management system if required.
• Undertake the clerical servicing of all local tenant splits, billing and reconciliation for the recoveries of all tenants and expenditure arising from Property Management entities operational services activity for the locality.
• Tracking/Timeous resolutions of property queries disputes proceedings with Metropolitans and/or direct supply entities such as Eskom/Rand Water etc.
• Identify and define Key Network For essential service support within all Metropolitan departments.
• Maintaining good working relationships with the users of Property Management services and projecting a professional image
• Good working relationships with Senior Managers, Middle Managers and staff within Property Management & Support Services(Client Service Skillset).
• Cover the office telephone calls and reception as required
• To liaise with all disciplines of staff and promote user satisfaction.
• To undertake training in Admin & Clerical systems, and to train others, as required.
• To carry out other duties as may be required from time to time by senior management.
• Foster and maintain good working relations with colleagues, managers, customers and staff at all levels and at all times.