A dynamic, growing IT Services Company with offices in London and Cape Town requires a 1^st/2^nd line Support Engineer with at least 2-3 years’ relevant experience, to join our team. Our team is technical and will require an individual with the ability to adapt to a fast-paced environment. The job provides an opportunity to work with, and support clients globally.

Job Role:

• The candidate must be based in Cape Town
• The candidate must be in possession of a valid drivers’ licence and vehicle, either car or motorbike
• The candidate will be required to spend time in the office as well as onsite at clients
• Provide 1st line and 2nd line email, phone, onsite and remote support to our client base in the UK, Europe, US and South Africa
• Visiting client sites to install/configure or troubleshoot and fix issues
• Troubleshoot and fix IT hardware including PC's, laptops, printers, servers
• Troubleshoot, diagnose and fix most Microsoft technologies as well as other third party systems

Key Skills & Experience:

• Experience in supporting Windows Desktop operating systems (XP, Windows 7 and 8) (2-3 years)
• Experience with applications such as Office, backup software, virus and other mainstream 3rd party applications (2-3 years)
• Experience in Windows Server (2003/2008/2012) administration (1 year)
• Active directory experience (1 year)
• PBX and Telephone experience (1 year)
• Candidate must be competent in using various network administration tools – Active Directory, Exchange and various other MMC consoles
• Working with Mac is advantageous
• The aptitude and willingness to learn new software packages, systems and solutions
• Experience with working in multi-client environments

The Candidate must display the following attributes:

• Be dynamic
• Hardworking and willing to go the extra mile
• Self-starter
• Excellent communication skills and ability to interact with international clients
• Ability to interact with clients on various levels- face-to-face and telephonically
• Adaptability to a fast-paced environment
• Maintain friendly and helpful manner whilst dealing with clients
• Have a logical approach to problem-solving
• Be able to multi-task

 
We are a relatively small organisation and the successful candidate must be able and willing to get involved in a wide variety of activities that are likely to be beyond the normal definition of the above job role.  The company promotes active learning and encourages staff to develop their individual careers and believes the environment promotes this.
The IT Team needs to operate effectively to ensure a smooth and efficient provision of IT services to all our clients, which will encompass a broad spectrum of technology and user requirements.