3rd Tier Support Technician
Umhlanga
R15000 – R25000 per month

Experience within telecommunications and experience with Microtek essential
Practical experience of software and hardware (VoIP Phones, Pbx systems)
A+, N+, MTCNA, CCNA (Advantageous)
Linux experience is essential
Asterisk experience is essential
Strong Networking experience (Switches, VLANS, routing etc…)
Installation of ADSL/Diginet/microtek /Fibre Routers and Wireless Access Points
Excellent communication skills, both verbal and written
Provide client support and technical issue resolution via email, phone, web
Manage incidents to closure
Interact effectively with customers, internal infrastructure and systems staff
Deploy software for test and production uses.
Become the mentor and escalation point for Tier 1 and Tier 2 Support
Provide high level support on escalated issues in timely fashion
Constantly train and upskill Onsite Technicians, 1st tier and 2nd tier Support
24/7shift rotation and on-call support
Experience in supporting telephony/call centre environments (Voice & Data)