Minimum Qualification: Formal Qualification preferable Leve l of Experience: Reception experience in a 5 star environment required OPERA experience essentialBottom of Form Position Summary Leading 5* Hotel on a Wine Estate seeks a positive and energetic individual with high standards of presentation and communication and excels in guest service delivery: Job Requirements Check-in and check-outs of guestsRecords and updates guests profilesMonitors and updates handover book dailyEnsures proper pit checks are done dailyAssists guests with all booking, tours, flights, forex etcFollowing all Policies and proceduresEnsures all relevant reports have been printed and distributed to departments.Daily balancing on Opera.Ensure Front of House and Reception areas are kept neat and tidy at all times. Personal AttributesExcellent communication and guest interaction skills, including guest complaintsSelf-starterHighly flexible, proactive and confidentMust be able to cope well under pressureLively and energeticTeam player – very approachable and open to suggestions and feedbackIT literate and excellent telephone skillsWell spoken, professional and presentable Please note that after submitting an application, if you have not heard from us within 2 weeks of the closing date you should assume your application has been unsuccessful.