QUALIFICATIONS

Matric

+5-10yrs experience or  

B Com Degree or equivalent  (Logistics & Costing or Supply Chain Management)

COMPUTER PACKAGES

BAAN  Advance or equivalent ERP experience

Microsoft packages

OVERALL RESPONSIBILITY OF

THE POSITION

To ensure that customer service levels are improved by means of proactively monitoring of the functions and ensuring compliance to procedures. Supervise Order Capturing (1), Internal Sales (2), Despatch (2), Sales Administrator (2) and Customer Service (1) and administer the Purchasing functions. 

KEY ROLES AND RESPONSIBILITIES OF THE POSITION

Inventory Control

• Set and maintain safety stock levels on Baan of finished goods and engineering spares.   
• Weekly reporting of oxides (Including CT).  
• Report on slow moving, abnormal voetstoets, and quarantined stock and stock shortages. 

Purchasing

• Place purchase orders, expedite and goods receipt in Baan
•  Buyouts
• Imports (Oxides, Maintenance Spares, Fibre Cement etc.) 
• Raw Material price increase maintenance on Baan.
• Ad hoc requests /analysis

Administration/Internal Sales

• Customer Service – monitoring service issues and complaints
• Internal sales supervising

Other:

• Stock-take

BEHAVIOURAL COMPETENCIES

• People and team leading  skills
• Excellence in customer services
• Assertiveness and confidence in dealing with conflict
• Ability to work under pressure
• Highly efficient
• Planning and organizational ability
• Ability to work independently/ self driven
• Accuracy & attention to detail

KNOWLEDGE & EXPERIENCE

• Supervisory experience essential
• 5- 10 years customer service experience required
• Advanced Baan administration skills
• Drivers Licence