Job Description:

A successful organisation within the motor and insurance industry, based in Bruma, are seeking a Debtor's Clerk with experience in debt collecting from individuals

Responsible for reaching out to customers to collect payment for debt incurred as a result of unforeseeable circumstances. Acts as the liaison between branches and clients and manages overdue accounts. To support and assist the credit control department in the collection and allocation of payments due. To support and assist in minimizing the risk and exposure to bad debt.

Receive claims file, prepare for the collection process within 24 hours of receipt
Collect payments on debt incurred as a result of damages
Create and maintain a list of overdue receivables
Prepare speed-point transactions to be processed when applicable
Organize list according to severity of delinquency
Locate customers using credit bureau information and background checks
Ensure efficient debt collection
Inform clients of overdue accounts and amounts currently owed and endeavor to collect payment
Review internal memos and blacklist or remove clients from ITC credit bureau
Blacklist customers on the vehicle rental system
Ensure all customer information is correct, including phone numbers and addresses
Investigate, analyze customer disputes/queries and assess and test validity of the claims
Set up repayment plans and acknowledgement of debt
Review commitments to repay debt
Send invoices of delinquencies to collection agencies
Follow up with collection agencies
Prepare journals with supporting documentation for the claims department, to be checked by the claims department team leader
Policy and procedure adherence

2 - 3 years of experience in debt collections
Experience with customer negotiations
Matric
Credit management knowledge essential
Computer Literacy
Code 8 drivers’ license

Debt collection
Interpersonal / “people” skills
Negotiation skills
Administrative skills
Accurate
Attention to detail
Computer literate
Target driven

R 6,500 to R 8,000 basic
Plus Pension (compulsory)