A well-established global Software Company with more than ten years of experience is looking for the perfect candidate to join their Client Services Team, which is responsible for the management of all kind of support queries from global customers. They set up new customer installations, resolve customer support issues, configure new modules and features and provide training to the customers.

The main tasks include the following:

* Provide frontline customer support for the software application
* Business analysis and specification of customer requirements
* Installation, configuration and customizing (remotely) of software
* Documentation of projects and track recording of support cases
* Monitoring of escalations and communication with internal parties
* Systematic follow-up support and quality checks with customers
* Building and maintaining professional relationships (as a go-to person) to existing customers
* Assistance in maintaining of user guides and technical documentation

The specific requirements for this role are the following:

* Excellent experience in assisting challenging customers only by remote access
* Strong problem-solving and analytical skills
* Must be able to manage and lead a project efficiently
* Outstanding communication skills (verbal and written) and self-confidence to communicate to professional audiences over the phone, excellent in English
* Exceptional Customer Services Experience and service orientation
* Valid Work Permit for South Africa (an advantage)
* Proven knowledge of following software: SQL Server, MS Office
* More than 5 years of experience in a similar environment
* Good team player, ambitious and success-orientated personality