Area Manager - Durban
Ensure all site related expenses are debited and credited i.e. Rates &Taxes, Dealer billings.
Manage income and turnover growth
Forecourt, Shop, and all other APOs.
Manage and collect agreed RAS debits for sites.
Drive the implementation of the One Way to superior service program at site level, resulting in improved Net Promoter Scores (NPS), Mystery Shopper scores and better customer experience overall.
Add value to the Dealer's business through well planned call cycles and result driven dealer meetings.
Apply understanding of the Network/Site operations to close gaps and offers solutions.
Analyse results, discuss and rectify gaps with dealer.
Build relationships with Dealers, and resolve identified issues.
Ensure Dealer and Site staff are trained according to companies training plan.
Conduct night visits to monitor and ensure consistency of the customer experience at night.
Monitor sales and purchases for discrepancies per site in your allocated area.
Compile and implement Site specific business plans.
Achieve Regional operational targets on the Retail Efficiency Standards categories.
Manage forecourt and convenience stock outs.
Drive the implementation of new concepts and promotions for the allocated sales area
Manage dealer network transformation through BBBEE appointments.
Address audit findings and ensure no repeats.
Plan and utilize assets for maximum ROI.
Ensure compliance and implementation with company and legislation requirements, standards and practices at site level.
Ensure compliance with HSEQ RSD requirements.
Ensure dealers are trained and understand applicable HSEQ legislation, policies and procedures.
Reporting of Incident Management.
Partake in all HSEQ initiatives.
Manage SIAM fails, inconclusive and NO DATA sites
Manage and turn around all allocated under performing sites/ dealers through direct participation, involvement and implementation of turnaround strategies to ensure Retail business performance within designated areas, thereby growing the number of A&B sites on the Dealer Performance Dashboard, and reducing the number of C&D sites.
Monitor and manage dealer compliance to companies Operating
NQF level 6 (Diploma/Advanced Certificate - Marketing/Sales/Finance)
Driver's license (code 8)
5 years experience in related field (Retail/Fuels Sales & Marketing)