The Job
Manage the day-to-day Operations of your assigned team activities incl. Performance, Discipline (IR issues), Internal Reporting as well as assisting with preparation of any external reporting for the Business Managers, Business Partners and Company Stakeholders.
Responsible and Accountable for the performances of an Operational campaign including achievements of financial and non financial targets.
To Lead, Develop, Motivate, Coach, Manage and organise a number of Operational teams simultaneously.

Experience
3-4 years of successfully Operating at a Management Level in a Contact Centre Environment
Significant experience in managing a Client’s campaign, delivering Client requirements & maintaining excellent Client Relationships to Enable Growth.
Proven Track Record in achieving Financial Targets including Revenue, Profit and Margin Achievements.
Proven track record in achieving non financial targets including grade of service, client specific KPIS
Significant Leadership experience of successfully Managing Large Teams of people.

Qualifications
Matric / Equivalent
Relevant Tertiary Qualification

Skills/Personal Attributes
Strong track record of leadership skills.
A natural ability to motivate and energise others.
Excellent communications skills and the ability to create a positive customer focused culture.
Able to inspire and support a team towards the achievement of targets.
Strong influencing and negotiation skills.
Committed to the delivery of a high level of customer service and evidence of understanding the key priorities of both client and own business and how to balance these.
Committed, enthusiastic, positive, resourceful and resilient.
Willing and able to adjust to multiple demands and shifting priorities.
Demonstrates flexibility.