ASSISTANT FRONT OFFICE MANAGER
Salary R10 000 PER MONTH (BENEFITS MEDICAL AID, PENSION FUND AND MEALS)

CAPE TOWN

One of the top Five Star Hotels based in Cape Town is seeking to employ an Assistant Front Office Manager.

Essential Requirements:-
2 years’ experience in a 5* Hotel in a similar position
Hotel Qualification/Diploma equivalent would be advantageous
Experience with Fidelio/Opera Front Office System
Proven track record of implementing controls as well as Policies & Procedures
Strong interpersonal and communication skills (written as well as verbal)
The ability to focus under pressure and to work independently without constant supervision
Excellent Guest Relations Skills
Excellent problem solving and decision making skills
Unquestionable integrity and honesty
Conflict handling skills
Strong training and industrial relations skills experience
Computer literacy in Microsoft Office (Excel, Word, PowerPoint)

Duties Include:-
Assist with the management and control of the Front Office Department, with the intention of ensuring the highest standard of performance and service is achieved by all Front Office Staff
Assist in leading the department in achieving high occupancies whilst maintaining high room rates, in order to produce the highest possible revenues for the Hotel
Interact with guests and patrons to the hotel on all levels, ensuring maximum guest satisfaction, optimum communication and maximizing return business
Ensuring ongoing training is in place to enhance standards and development of staff
Schedule employee rosters to ensure the correct level of staffing per shift in line with operational requirements