Foreign Language Placements is currently looking for customer service agents who have a passion for customer service and online marketing. They are looking for customer service agents who seek to work within an online marketing environment that boasts a multi-national staff contingent for their client in Cape Town.

Responsibilities:

• Responding to customer queries by telephone, email and online chats


• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment


• Completion of tasks assigned during shift


• Customer relationship building and management as well as cross selling of products and services


• Problem solving tasks during shift


• Handling and taking full responsibility for customer related queries


• Excellent time management and adherence to schedule


• Performing extra tasks given by managers / shift supervisors as required

Requirements:

• Must be Fluent in English


• Must have lived in Australia for at least 10 years


• Literacy in MS Office: Outlook and Excel, and good word processing skills


• Strong written and verbal communication skills


• Proven knowledge in the application of Customer Services Centre technical systems


• Ability to apply new technologies and methodologies


• Highly numerate


• Good client relationship management skills


• Excellent time management and adherence to schedule


• Willing to work shifts where necessary


• Pro-active, organised and strong personal drive