PURPOSE OF THE ROLE:
• Manage the Spa effectively and professionally
• Manage and control stock
• Encourage retail of products within Spa
• Observe staff retail and schedule weekly retail training to enhance retail performance.
• Observe staff repeat clients and encourage rebooking’s and cross bookings.
• Develop a strategy where Therapists market themselves and the Spa within surrounding circles.
• Refresh treatment knowledge from time to time to make sure Therapists are following the correct steps.
• Do product assignments from time to time to spot check the product knowledge of the Therapists as sometimes they lack in retail as they do
not know the product(s).
• Do equipment evaluations randomly to ensure Therapists are cleaning and working caringly with the equipment to avoid damage or loss
(cost of replacement) as they can sometimes take it for granted.
• Random Staff make-up and nail checks to ensure Therapists and Cleaning Staff are maintaining the 5* Spa look at all times.

PRINCIPLE DUTIES AND RESPONSBILITIES:
• Quality control
• Staff Management – attendance and performance – where necessary, seek guidance from Head Office
• Training and Development of staff and or overseeing the training and development of staff
• Stock control must be conducted once a week and at month end – report findings to Head Office
• Conduct random audits to check that the required stock is in Spa
• Check staff time management on a daily basis (including appointment times are adhered to)
• Prepare monthly staff Rosters and forward to Head Office at beginning of each month
• Marketing and promotions – as when instructed by Head Office
• Ensure proper administration and documentation which includes accounts and orders
• Ensuring successful financial flows are adhered to, prepare end of day reports and submit to Head Office
• Spa maintenance and security - request assistance when necessary
• Manage the daily housekeeping and running costs - seek approval from Head Office when requiring grocery items and provide slips to Head
Office
• Ensure tight Cash control recording Petty Cash Book
• Laundry must be done at Spa daily
• Handle bookings onto the Spa System (Concept or ESP)
• Oversee the Therapists
• If and when necessary, stand in for a Therapist – if applicable
• Conduct regular staff meetings and provide feedback to Head Office
• Conduct daily Spa Checks – all rooms and other areas/facilities within the Spa
• Health and Safety within the Spa (includes Hydro Area and facilities)

QUALIFICATIONS:
• Managerial experience
• Health and Skin care qualification
• I-tech Diploma in Health & Skincare
• Ideally must have been a Beauty Therapist
• Ideally Managerial certifications or achievements