Position Purpose:
Provide specialist business and process analysis services which support the development of a comprehensive range of fit for purpose and best in class products and provide continuous improvement and operational effectiveness of these.

Experience & Qualifications:

• Industrial Engineering degree or similar. 
• 5 years’ experience in Financial Services. 
• Experience in implementing new processes or products within Financial Services. 
• IBM BPM experience.

Role/Responsibilities:

• Identify, investigate and analyse problems faced by business and product owners; propose documented solutions that fully address the business requirements needed to optimise the business. 
• Accountable for soliciting requirements and solution design through conducting requirement session (JAD), interviews and reviewing existing documentation. 
• Collaborate with stakeholders to document business process maps, business requirement definitions and business requirements specifications. 
• Critically evaluate business processes in order to establish time and cost parameters and make innovative recommendations that will positively impact the business. 
• Develop solutions that encompass the entire system (people, process and technology). 
• Identify areas of user technical / system training and assist with roll-out plans. 
• Contribute to the successful implementation of projects in order to achieve the business outcome. 
• Assist in setting the research agenda by highlighting areas of concern and potential opportunities for improvement and optimisation. 
• Communicate benefits, risks and innovations in area of specialisation. 
• Conduct research and consolidate and collate information to serve as input to managerial reporting and decision making related to area of specialisation. 
• Conduct research to obtain market intelligence to inform the development of new products and associated client services. 
• Conduct surveys to assess the effectiveness of business processes and provide the results to assist in the identification of future improvements. 
• Consult in area of expertise to provide specialist input into the development and amendment of policies, processes and procedures. 
• Identify and analyse deficiencies, loopholes, etc. in operational processes and propose a way forward to effectively deal with them. 
• Investigate and propose process optimisation opportunities in the context of best practice and improved operational efficiency. 
• Research best practices and recommend improvements to current organisational service delivery processes. 
• Apply the necessary discretion and judgement in making decisions and to overcome problems, in order to achieve set operational goals and objectives. 
• Develop and maintain productive working relationships with peers and organisational role players to achieve optimal cross process integration. 
• Build and maintain relationships with internal and external stakeholders. 
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments. 
• Make recommendations to improve client service and fair treatment of clients within area of responsibility. 
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. 
• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations. 
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation. 
• Positively influence and manage change and offer specialist support where required. 
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff. 
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management. 
• Take ownership for driving career development. 
• Contribute to the development of business cases for proposal to decision-making bodies. 
• Identify solutions to enhance cost effectiveness and increase operational efficiency. 
• Implement and provide input into governance processes, systems and legislation within area of specialisation. 
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes. 
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.

Send a detailed copy of your CV to Bonita (bonita(at)recru-it(dot)co(dot)za)

Should you not be contacted within 7 days, please consider your application as unsuccessful.