Our client requires the service of a Call Centre Agent to identify and understand customer needs, delivering a first class inbound and outbound customer service and sales, in order to increase the profitability of the business and remaining committed to treating customers fairly

The key performance is:

? Answer calls and contact customers telephonically
? Make outbound calls to acquire customer information
? Obtain customer information
? Handle all customer inquiries telephonically
? Process personal loans applications and documents
? Explain the personal loans application process clearly to customers
? Identify and understand customer needs to provide high quality service
? Manage and resolve customer service complaints
? Provide customers with accurate information on products and services to ensure consistency
? Update existing customer information on the data base
? Follow up customer calls where necessary
? Investigate, resolve and process high volumes customer enquiries to deliver quality customer service
? Escalate queries or complaints to appropriate channels to ensure effective resolution

The successful candidate must have:

? Matric with a relevant qualification
? Minimum 1 year call centre and customer service experience
? Financial experience would be advantageous
? Solid call centre operations knowledge
? Excellent communication skills (written & verbal)
? Must be able to follow instructions and procedures
? Excellent computer literacy

Please note that only short listed candidates will be contacted.