One of South Africa’s largest telecommunication providers, is searching for Call Centre operators for inbound and outbound campaign.

Duties & Responsibilities
• Making 70 KPI outbound calls per day as per current campaign
• Provide proactive/responsive support to clients
• Resolve billing disputes effectively and as quickly as possible.
• Record all client activity in CRM in real time
• Providing outstanding service via all communications channels
• Identifying and passing on leads to sales when appropriate

Education & Qualifications
• A very professional manner and a demonstrated commitment to providing excellent customer service
• Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output
• Excellent computer and internet skills, especially Microsoft Office and Email
• Demonstrated ability to effectively resolve customer issues/ complaints, including, patience
• Strong written and verbal communication skills
• Good team player including the demonstrated ability to contribute to and foster a positive team environment.

Applicants must be between the ages of 18 -30 years, for details contact us at via the Email provided.