Call Centre Manager

Functional Responsibilities:
Ensuring online machines are cross referenced and up to date
Ensuring support is activated when needed
Attending meetings
Management reports on daily / weekly / monthly basis
Enforcing contractual obligations
Management
Customer based & departmental recourses &, both on-site and remotely
Track resources on a national basis
Manage escalation
Manage the data integrity of the call system
Report to customers and management on outputs and trend analysis.


Thorough Knowledge of MS Office Package
Knowledge of call centre procedures
Excellent Communication skills
Excellent customer relations skills
Management Skills
Minimum Qualification Indicator:
Matric / relevant degree or diploma within IT
3 -5 years in a management role