MAIN FUNCTION:

• Perform various functions related to the delivery of excellent customer service in the inbound call centre, including but not limited to processing orders and quotes and resolving queries and customer requests entering the call centre through all business channels while operating within company policy, procedures and guidelines.

PRINCIPAL RESPONSIBILITIES

• Answering of Telephones

• Processing of orders and quotes

• Manage customer queries

• Other duties as assigned

• Assist with any other functions in the department as assigned by your Manager

QUALITIES, EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

• 2 – 5 years call centre experience

• Computer literate

• SAP experience would be an advantage

Should you not hear from us within 2 weeks of the closing date, please deem your application as unsuccessful.

Ref: CT000595/MH