A well established longstanding organisation is seeking to employ experienced call center staff to be based in Durban.

Requirements:
• Matric
• 2 years call center experience.
• Fluent in English

Duties:
• Ensure the accuracy of daily/weekly/monthly reporting statistics
• Ensure FICA documents are obtained for all new customer accounts via branches and mobile clerks (promoters) based at outlets and branches.
• Ensure documents are timeously allocated to the correct account and account statuses are updated accordingly
• Ensure good customer service principles are displayed in dealings with customers and efficient turnaround times regarding account queries
related to FICA
• Achieve the set daily, weekly, monthly productive & quality targets consistently
• Ensure FICA folder is updated consistently and that documents are filed in line with specific requirements stipulated by the management team
• Establish contact with non-ficad active clientele and ensure submission of FICA documents within specified timeframe where applicable
• Ensure all communication with clientele are documented on the system and an easily visible trail of communication is detailed
• Carry out additional ad-hoc tasks as and when required by the business