Our client in the Northern Suburbs is in need of New Business Agents to work in their call centre.

The New Business Agent will process applications offered across multiple customer channels with the highest quality of data capturing and professional customer service.

Key accountabilities

Deliver professional and high quality customer service to all key customers and stakeholder groups

Process applications efficiently and effectively 

Strict compliance to schedule 

Key Performance indicators

•              A minimum requirement of 95% Quality assessment score (voice, email and or data)

•              A minimum requirement of 90% of calls offered must be classified accurately

•              All calls must be answered within 3 rings in the case of auto answer, all agents must be available at all times other than shifted time off 

•              All apps offered are processed within agreed handle times.

•              A minimum requirement of 80% productivity must be achieved within shifted time

•              A minimum requirement of 95% schedule adherence is required daily, weekly and monthly

Competency profile

Key Interpersonal competencies ;

•              Ability to inspire optimistic and positive energy

•              Self-monitoring, personal management & self-discipline

•              Capacity to collaborate, integrate & facilitate teamwork

Technical and functional competencies;

•              Telephone skills

•              Typing skills

Other requirements;

•              Self-motivated

•              Work independently

•              Target driven

•              Credit Check for integrity purposes as our positions requires the assignee to liaise with customer finances in the way of bank details, debit orders, payment arrangements, etc.

•              Criminal Check

•              Education Check

Ref: CPT001073/P.B