Our client in the Northern Suburbs is in need of New Business Agents to work in their call centre.

New Business Agents

The main purpose of this position is to Process new business applications offered across multiple customer channels with the highest quality of data capture and professional customer service.

Key Accountabilities:
*Deliver professional, high quality customer service to all customers and stakeholder groups.
*Process applications efficiently and effectively.
*Strict compliance to schedule.

Key performance indicators:
*A minimum requirement of 95% Quality assessment score (voice, email and or data)
*A minimum requirement of 90% of calls offered must be classified accurately
*All calls must be answered within 3 rings in the case of auto answer, all agents must be available at all times other than shifted time off
*All apps offered are processed within agreed handle times.
*A minimum requirement of 80% productivity must be achieved within shifted time
*A minimum requirement of 95% schedule adherence is required daily, weekly and monthly

Requirements:
*Preferably 6 months Call Centre experience
*Afrikaans /Tswana/Sotho/Sepedi speaking agents will be advantageous
*Energetic, persuasive, Optimistic Personality
*Min. 25 words per Minute

Ref: CPT001095/ZTJ