Cargo- Call Centre Agent
Educational Requirements:
Matric (with math’s must have)

Experience Requirements:
Experience in cargo commercial areas or similar (MUST HAVE)
Proven rapid analysis and decision-making
Computer & systems literate (must be proficient on Excel)
Must be very well spoken

Responsibilities:
Motivated and focused on achieving individual and call center targets and objectives.
Explore opportunities for growing Premium products and new destinations making full use of extensive network
Own personal development and various opportunities to develop skills to maximize performance.
Provide a consistent quality service to customers at all times and strive to offer customers with a one stop shopping experience
Act as liaison between customers and account managers, with fast and reliable sharing of information.
Handle each call as a ‘’sales opportunity’’, and ensure best standards of customer service.
Conformance – responsible to ensure that every booking made conforms to requirements
Monitor and action queues promptly and efficiently.
Liaise closely with GHA with clear instructions for flight planning purposes and ensure that customers remain fully advised of booking details of their shipments.
Track and trace shipments as required and ensure that any offloads are rebooked.
Maximize up selling opportunities as agreed with account managers and call center supervisor.
Ensure procedures followed as per SOPs.
Complete call reports – through Pulse or as agreed with management processes and ensure proactive contribution to team meetings.
Excellent communication skills (both orally and in writing)
Excellent negotiation skills with an ability to overcome objection.
High resilience and strong ability for attention to detail.
Develops and maintains strong relationships.
Team player
Displays a ‘’can do attitude’’ and able to handle call center environment pressure
Self-motivated and self-confident.
Customer oriented.
Systems literate with some understanding of MIS and other systems
Acts proactively and constructively.
Ability to manage trade-offs.
Good analytical acumen with ability to manipulate, analyze and interpret financial and business data.
Flexible approach to working & willing to travel
Able to manage conflicting and changing demands in a high pressure environment
Displays professional and personal standards – Punctual, professional appearance, good verbal and written communication skills.

Addition:
Salary is R9 500 gross per month.
Holds a valid passport with the ability to obtain a visa for entry into the UK
Right to live/work in South Africa

Location: East Rand – OR Tambo Cargo Section

REGRET: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED