The Cash Collector is responsible for the A/R functions of the relevant legal entity or Region. He/she overlooks the collection process and provides guidance and support. He/she interacts with all levels of senior management, ensuring appropriate degree of awareness about potential risks to SAP. While working across standard collections tasks on a defined customer portfolio, he/she will assume Responsibility for additional tasks.

EXPECTATIONS AND TASKS:
The main tasks are:
• proactive contact to customers, set up good relationship with internal and external stakeholders
• proactively call customers to reassure the time of invoice payment.
• handle escalations on open invoices
• perform monitoring and collection of receivables
• manage open items incl. overdue receivables
• investigate billing discrepancies and respond to external queries
• business administration
• support ad-hoc queries and contributes to projects
• contact for external and internal auditors
• fulfillment of pre-set targets
• Follow SAP processes and use application tools available in ISP

Very important in this role is interaction and communication with other team members, managers and customers in an international environment, and as such require advanced communication and language skill

WORK EXPERIENCE:
• Working experience within Cash Collection required, minimum of 5+ years relevant experience
• Fluent written and spoken English language skills

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
• Excellent "Customer Focus" approach
• Independent communication and negotiation with client
• Communication skills (verbally and written)
• Must be a well-organized and self-starter with "can do" attitude
• Ability to work under pressure
• Ability to work in an international environment
• Strong attention to detail
• Strong will to deliver excellent quality
• Willingness to learn and improve
• Team spirit contribution
• Knowledge of SAP FI