Require a dynamic, self-disciplined and motivated individual to work within our busy and exhilarating central reservations department, managing bookings for over 400 keys Key responsibilities include:Promote and sell all products and services within our group, utilising up-selling and suggestive selling techniquesMaintain a high level of product and service knowledge of all group propertiesAccurately record and process reservations in the property management system (Opera)Liaison with travel agents and tour operators - maintain professional and cordial relationsMaintain knowledge of special rates/ offers/ promotionsMeticulous follow-up on all provisional bookingsAdherence to the companies booking policies and procedures The applicant requires:Strong administrative skills (MS Office essential)Exceptional telephonic and written communication and guest relations qualitiesThe ability to handle pressure effectivelyUses initiative and a team player, willing to go the extra milePrevious experience in a same or similar position in a hotel environmentPrevious OPERA experience essential