We have an opening for a Change Management specialist to work for our client in JHB. This is a 10 month contract starting 1 October to 1 July 2017. You must be willing to travel. if there is a staggered roll out the resource needs to be flexible to travel.

The Change Manager will play a key role in assisting the project to deliver the following 2 objectives: Change the current operational model to being one of commodity business centralised in the Bellville office and create a new centralized service model and target operating model.

Key Roles / Duties:

Change Management, communication, awareness, OD along with HR BP, resource selection along KPIs, any IR issues along with HR BP, stakeholder engagement, contract/track manage the training logistics for preparing the SC resources to be on level 2/3 UW.

Essential Qualification: Formal Change Management Qualification

Essential skills and experience:

• Former experience as Change Manager in contact centres. Preferably former experience in the Short Term Insurance or Financial Services Sector.
• Good understanding of OD and former experience of project with IR volatility.
• Excellent communication skills

Brief description of the work context in terms of work content, team dynamics and challenges:

• Work closely with the Business Owner and the relevant HR BP and HR Consultant.
• Work closely with the CL CCC CM to ensure alignment between SC and CL CCC
• Work closely with the project team (PM, BusArch, BA)
• Manage the training stream, Manage the launch stream - staggered or big bang.
• Interface closely with the business stakeholders allocated to the proejct (BS, RS, CCC)
• Manage the communciation and awareness. Interface closely with Marketing.

Ref: CPT000159/NvG