My client, a new generation Investment Manager operating within one of the BIG 4 Banking institutions based in Sandton, is looking for a suitably qualified Change Manager to join their Team on a 12-month contract. The incumbent will be expected to provide change management services to the programme team, in particular providing activities involving change best practice, stakeholder management, communication services, training support and surveying.


RESPONSIBILITIES

Change Practice Implementation:
• Support organisational programme with necessary change management practices and the use of recognised change methodologies
• Institutes standards of change management for the programme
• Contribute and influence programme and project stream meetings
• Adequately support programme and project management with their objectives
• Create sponsor plans and roadmaps
• Create and implement change strategy and other documentation
• Conduct and expand on impact analysis based on different initiatives as part of the programme

Stakeholder Management:
• Identify stakeholders with the programme and project streams
• Engage new requirements for stakeholders as they become evident
• Create stakeholder matrices to understand stakeholder landscape
• Update stakeholder matrices when necessary

Change Communication:
• Create communication plan
• Send and create programme and project communications based on different audience types
• Identify communication gaps within the programme and project streams

Change Training:
• Create updated training packages when required
• Create training plans based on the programme initiatives
• Update existing training documents when necessary
• Review training documents that are created by business

Change Surveying
• Create surveys to track progress of audiences and initiatives
• Analyse the data for gaps and suggest mitigation plans
• Ensure there is adequate benefits tracking post initiative implementation
• Conduct post implementation surveys

Qualifications & experience
• A minimum of 4 – 6 years’ relevant experience within the financial services industry
• A relevant business degree
• Knowledge of change theory and methodologies such as Prosci and ADKAR.
• Knowledge of other project roles such as project management, business analysis and programme management
• Knowledge and exposure to IT system implementation

Personal attributes
• Strong people skills needed in order to build trust and confidence within the business.
• Must conform to the values of the entire Banking Group and the principles by which the business operates.
• Excellent attention to detail and accuracy delivered within expected timelines
• A proactive, enthusiastic, entrepreneurial self-starter
• A first class presenter and communicator, able to talk effectively regarding organisational development content
• Flexible by nature, with the ability to understand and adapt to different cultural and business situations

Formal behavioural competencies required
• Holistic thinking
• Problem solving
• Programme and Project Management
• Technology and Process Competence
• Verbal and Written Communications
• Presentation and Facilitation
• Building Relationships
• Flexibility
• Anticipating and Managing Change
• Planning and Organising