Claims Team Leader with relevant Short Term Insurance qualifications as set by the FSB and minimum 5 years’ Personal Lines and Commercial Claims experience, preferably in a supervisory role, required to supervise a team of Claims Consultants.

Minimum requirements:
• Grade 12 or equivalent
• Full NQF4 Short Term Insurance / suitable alternative as set by the FSB
• RE5 essential
• Minimum 5 years’ Personal Lines and Commercial Claims experience in the Short Term Insurance industry essential
• Previous supervisory experience preferred

Responsibilities:
• Supervise team of Claims Consultants, focussing on Personal Lines and Commercial Claims
• Supervise day to day operations of the team
• Oversee all claims activities and resolution
• Identify training and development requirements
• Monitor performance and provide feedback
• Report, investigate and assist with disciplinary actions
• Relationship management and building
• Coordinate daily claims activities
• Improve on service delivery – monitor work quality and procedures
• Investigate and resolve complaints
• Resolve escalated/complex queries
• Complete monthly analysis of data and reporting