JOB TITLE: Client Executive – Partner Manager - Mid Level
REPORTING TO: GM Client Management Services

OVERALL PURPOSE OF JOB: To maintain and grow the company's relationships with existing partners, identify and recruit new partners, develop new blue-sky business opportunities with our partners.

MAIN RESPONSIBILITIES/TASKS:
o Manages the company's partner environment.
o Proactively recruit and qualify new partners.
o Compile and update the monthly report on partner activities and Sales pipeline.
o To identify and sign on new clients using the company's partner network.
o To ensure that agreed financial and growth targets are met in line with set targets.
o To take ultimate accountability for driving of the full client services process.
o To act as trusted advisor to partners for all company's services.
o To selectively identify, qualify and manage opportunities within the existing account base, as well as opportunities for new products sets.
o To accurately complete and update the designated partner plans on an ongoing basis.
o Review progress as compared to budget quarterly.
o Profitability and sales involves establishing and achieving sales and profitability goals and increasing the Companies market share.
o Establish sales goals and develop plans to achieve them.
o Ensure that new clients acquired through the partner is efficiently handed over to suitable Client Executive and properly imbedded.

OTHER FEATURES OF THE JOB
o Own transport and valid driver’s license.
o Flexibility to work after normal working hours and on weekends.
o Good work ethics.
o Willingness to travel to other sites and offices within Southern Africa

KNOWLEDGE, SKILLS and COMPETENCIES:
o Relating and Networking.
o Delivering results and meeting partners and clients expectations.
o Persuading and influencing.
o Presenting and communicating information.
o Deciding and initiating action.
o Entrepreneurial and commercial thinking.
o Takes responsibilities for actions, projects and people.
o Takes initiative and works under direction, initiates and generates activity and introduces changes into work processes, make quick, clear decisions which may include tough choices or considered risks.
o Provides others with clear direction, motivates and empowers other, recruit staff of high caliber, provides staff with development opportunities and coaching, sets appropriate standards of behavior.
o Upholds ethics and values, demonstrates integrity, promotes and defends equal opportunities, build diverse teams, encourages organizational and individual responsibility towards the community and the environment.
o Easily establishes good relationships with customers and staff, relates well to people at all levels, builds wide and effective networks of contracts.
o Applies specialist and detailed technical expertise, uses technology to achieve work objectives, develops job knowledge and expertise through continual professional development, at understanding of different organizational departments and functions.
o Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships, probes for further information or greater understanding of a problem, makes rational judgments from the available information and analysis, demonstrates an understanding of how one issue may be part of a much larger system.
o Continually build upon personal skills and knowledge.

MINIMUM EDUCATION, QUALIFICATIONS, EXPERIENCE REQUIRED BY INCUMBENT:
o Matric.
o Tertiary education, preferably in a technical or business degree or diploma or BCom Degree or Project Management Certificate.
o Minimum of 5-7 years in ICT related industry, at least 3 of which in a Senior Client Management role.
o Knowledge of Business Continuity, back-up and Resilience practices will be an advantage.

OPTIONAL ADDITIONAL EDUCATION, QUALIFICATIONS, EXPERIENCE BY INCUMBENT:
o Master's Degree in Business Administration, Sales & Marketing.
o Additional qualifications towards management or technical degrees.

CANDIDATE PROFILE and ABILITIES:
o Good interpersonal skills
o Good listening skills.
o Good organization and time management skills.
o Must able to perform under pressure.
o Creating and Innovating.
o Leading and Supervising.
o Adhering to principles and values.
o Delivering results.
o Business acumen.
o Technical environment.
o Account Management.
o Market, trend and opportunity analysis.
o Client liaison, and Relationship building.
o Computer literacy.
o Network literacy.
o Written and verbal communication.
o Detail orientated.
o Process orientated.
o Holistic thinking.
o Communication at board and senior management level including presenting to C Level on a
regular basis.
o Operational Excellence.
o Right first time.
o High Productivity.
o High Efficiency.
o High Effectiveness.
o Minimise waste/Maximise value add
o Exceptional client services attitude.
o Outstanding people skills.
o Ability to understand complex concepts and is willing to continually learn.
o Excellent analytical, evaluation and problem solving skills.