Position:
Client Services Executive

Location:
Constantia - West Rand, Johannesburg

Duration:
Permanent

Start Date:
ASAP

Type of Business:
Specialised Insurance

Remuneration:
R 10 000 – 16 000 HIGHLY NEGOTIABLE Dependent on Experience

Purpose of the Job:
The candidate will be working in the underwriting department, with tasks that include client services and general administration on current policies. Here we are looking for someone who is extremely friendly and who will be able to learn our system quickly.

Main Functions:
• Build Continuous relationships with clients in order to identify their needs
• Answer client phone calls and emails on a daily basis; get back to clients in a timely manner
• Maintain contact with clients to assist with any questions regarding their short term insurance policy
• Provide highly detailed information on the company’s various products and services
• Update the system and data base with new information obtained from the client
• Create and maintain client files
• Take responsibility for the annual renewal of client policies
• Retail clients who are moving to another insurer. Convince the client to stay with the company and negotiate new premiums in order to retain the client
• Problem resolution with clients in regard to any issues that arise due to changes to the clients short term insurance policy
• Follow up with all client requests and provide detailed noted in the system to track all work done

Requirements:
• Female between 20-45
• COMPLETED Degree (preferably Bcom)
• EXCELLENT Matric results (At least 1 A and a few B’s)
• Fluent in English and Afrikaans- NOT Negotiable and very well spoken
• Energetic with a positive and friendly attitude
• Professional and very presentable
• Must be able to provide excellent client services
• NO Relevant experience required- GRADUATES are welcome as an intensive 3 month training will be provided