Main Purpose:
Accountable for the full Operational administration management function within the Collections, Recoveries and Fraud Departments. Accountable for managing administration staff to ensure effective execution of operational requirements.

Key Accountabilities and Responsibilities:
• Managing of Operational Budgets for Collections, Recoveries and Fraud
• Maintain a structure sufficient to meet Audit processes and requirements
• Payment Channel Strategy and monitoring
• Accurate processing and reconciliations of all Vendor payments and Commission
• Customer and External Debt Collections query management
• External Debt Collections support
• Ensure that resources are adequately trained, developed and supported
• Measure department performance with appropriate metrics to ensure Collections Strategies and Tactical objectives are met
• Monitoring and performance management of daily production
• Responsible for maintaining key strategic relationships with the Executives, Senior Managers, External Debt Collections Agencies and support staff
• Deploy continuous process improvement to enhance the efficiency and effectiveness of existing resources

Key Competencies:
• Strong leadership & managerial skills
• Excellent verbal, written and facilitation communication skills
• Ability to think & act systemically & strategically
• Capacity to collaborate, integrate & facilitate teamwork
• Self-monitoring, personal management & self-discipline
• Learning agility & adaptability
• Sense of personal accountability & internal locus of control
• Excellent verbal, written and facilitation communication skills
• Deadline driven
• Analytical with the ability to make good insightful decisions
• Ability to cultivate and sustain good working relationships
• Ability to influence appropriately
• Attention to detail
• Timeliness, good time management
• Ability to work under pressure
• Planning, scheduling and organising skills
• Ability to present and analyse key information to stakeholders

Qualifications and Experience:
• Degree/Diploma in either Commerce, Credit Management, Auditing or Law
• Experience in Lending & Retail Industry Collections preferred
• Knowledge of External Debt Collections Industry
• Minimum 3 years Administration Management experience