KEY PERFORMANCE AREAS (What do you have to be able to do to achieve the desired results of your job? Include management and leadership responsibilities for work team leaders.)
• Initiate, edit and proofread communication materials up to final draft stage for internal and external audiences
• Identify topics of interest and suitable for internal and external audiences
• Produce well-researched and relevant content targeting internal and external audiences
• Where necessary, conduct additional research to produce articles and various other communications materials
• Liaise with communication service providers and manage service delivery by media monitoring service providers
• Monitor media on a daily basis to identify media reports and other coverage of relevance to the FIC
• Provide a twice-daily update service to staff on FIC-related on media coverage
• Identify and utilise tools for monitoring relevant media coverage
• Supplement the department’s news clippings as and when required and as requested
• Assist in developing and implementing annual internal and external events plan, subject to approval and assessment
• Assist in disseminating approved communications material to external and internal audiences
• Supplement and assist in maintaining a photo library
• Source images and articles for use in newsletters and other communication channels
• Maintain up-to-date lists of media and other communications contacts
• Accept queries from media under direction and as requested by line manager or his/her delegate.
• Assist in engaging with media, developing and maintaining relations with media
• Monitor stock of internal and external publications, and assist with distribution
• Assist with communications audits and surveys
• Assist with the organisation of media briefings and the preparation of media packs
• Assist with various administrative and other tasks as determined by the Communications Manager
• Assist in the delivery of communications and marketing solutions and projects.
• Liaise with other members of the department regarding their involvement in various projects, programmes and initiatives across the FIC to source material for internal communications
• Assist and support the broad range of the Communications business unit’s projects as requested.
EDUCATION, SKILLS AND EXPERIENCE
• A tertiary qualification in communications, public relations or journalism or media studies or similar
• Five (5) year’s work experience in communications or media
• Previous work experience in financial services or compliance would be an advantage
• Experience in change management communications would be an advantage.
• Ability to identify topics of interest to internal and external audiences
• Good communications skills (written and verbal)
• Ability to edit and proofread own and others’ work for print and electronic mediums
• Ability to identify print and electronic media for relevant coverage on the FIC
• Interest in gaining knowledge and understanding about the financial intelligence environment to keep abreast of developments
• Ability to conduct desktop research
• Ability to plan and to meet deadlines
• Knowledge of basic principles relating to photography
• Good interpersonal and relationship-building skills
• Attention to detail and strong focus on accuracy
• Ability to use Microsoft Office package, including advanced knowledge of MS Word
• Adaptability
• Ability to work under pressure
BEHAVIOURAL COMPETENCIES
• Customer Service: takes personal responsibility for correcting customer service problem
• Flexibility: Decides how to do something based on the situation
• Impact and Influence: calculates impact of actions or words and adapts a presentation or discussion to appeal to the interest or level of others
• Contextual awareness: understand impact of current events and has the ability to understand and express how current domestic events, situations or trends impact on the Centre
• Organisational commitment: models loyalty and respects and accepts what authorities see as important
• Commitment to professional learning: proactively keeps current in own filed of expertise and seeks out new approaches, tools, methods and/or technologies in own field of expertise by reading, talking to others inside an outside the organisation, attending industry seminars/conferences
• Teamwork: solicits input and genuinely values others' input and expertise
• Conceptual thinking: applies learned complex concepts and uses knowledge of theory or of different past situations to look at current stations
• Achievement orientation: creates own measures of excellence and keeps track of and measures outcome against standard of excellence not imposed by others
• Initiative: acts up to 3 months ahead and demonstrates the ability to anticipate and proactively manage all the variables involved, to ensure that critical opportunities for the Centre are not missed.
WORKING CONDITIONS (e.g. working environment, travel, hours of work, etc.)
May be required to work long hours when the need arises.