Key Performance Areas

To maintain and build relationships with KW followers and relevant internal and external stakeholders in order to grow the KW network base.
Ensure that all KW online customer queries received are responded to / forwarded internally and are satisfactorily responded to within agreed time-frames.
To monitor and report on online enquiries and reviews within allocated timeframes in order to monitor progress and enhance online exposure.
To support the implementation of KW campaigns as created by Marketing/ Ad Agency.

Requirements
• Grade 12 (Essential)
• Tertiary qualification in Digital marketing/ sales/advertising/ public relations or related field (Essential)
• 3 years’ experience in managing social media platforms or communities for brands (Essential)
• Experience in managing a customer database (Desirable)