At least 5 years’ experience as a credit controller
Chain Store and Franchise experience essential
Customer service experience
Syspro 7 will be advantageous
Microsoft Word
Microsoft Excel
Must be able to speak fluent English and Afrikaans

Ensure that the following activities are done daily:

Process and allocate payments, refunds, direct deposits, R.D. cheques and re-deposits.
Phone customers for outstanding monies when necessary and timeously.
Process journal entries daily (only after proper approval). Check that all details pertaining to these entries are correct, i.e. rebate percentages etc. Journals must state a reason and have supporting documentation.
Handle customer queries. Pull P.O.D.’s as required and fax/post to customers.
Meet with Rep’s weekly to go through age analysis.
Complete the age analysis sent out by the Group Credit controller
Meet with Branch Manager regularly to go through age analysis and queries
On the customers allocated to your name for the various branches.
Release orders where credit limits have been exceeded after obtaining
approval per the DLA.
Receive credit application forms from Reps. Do proper credit checks and bank references.
Credit is only granted to approve customers, and that this is adequately secured.
Monitor customer credit limits constantly and adjust after consultation with
Branch Manager and Group Credit Controller and Rep’s must be notified of changes to a customer’s credit status. Credit limits must be reviewed regularly.
Discuss any situations which might lead to legal action with the Group Credit Controller.
Follow up on outstanding C.O.D.’s.
Customers purchasing equipment on credit do the following :-
Complete an instalment credit agreement form in every details;
Follow up on all overdue accounts.
Ensure that all filing pertaining to your department (legal documents, remittances and credit applications) is up to date and done correctly.
Print statements timeously each month and ensure that they are mailed by due date.
Establish and maintain good relationships with customers and their accounting staff relating to payment of monies owing to us.
Credit controllers will collect the monies due to the company by the due dates.
Credit notes already processed will be verified by the credit controller responsible.