Customer Service

We want top local South African talent to join our Customer Advisor team at our Cape Town offices (in Diep River, Southern Suburbs). This means people who are passionate about succeeding in their work and their careers, while consistently delivering world-class customer service & payment assistance to our customers.

In this role, you will have the opportunity to show off both your customer service and collections skills when assisting our customers.

We provide our people with:

Permanent full-time jobs
Market related basic salary (plus commission and incentives)
Free Induction training when you start with us, so that you are fully equipped to succeed in your role
Free company transport after a late shift Career growth opportunities and development – we invest in the personal development of all our people and we promote from within whenever possible

Grade 11 and above
Minimum of 1 years’ Customer service experience within a Contact Centre dealing with UK customers
A clear credit and criminal record
Good command of the English language(both verbal and written) and a suitably neutral accent for servicing the UK market
Available to work rotational shifts, weekends and public holidays
Basic computer literacy (Outlook and MsWord essential)

Liaise with client/customers over the phone, via email, in writing or over webchat
Meet and exceed the customers expectation
First call resolution
Adaptability to change
Ability to work in a team orientated environment
Resilient to change Working to standard
Building rapport with customers Achieving set targets
Problem solving reaching appropriate solutions
Handling disputes