Duties:
To always strive to deliver service that aims to achieve first contact resolution across multi- channels (E.g. Voice, e-mails, web etc.)
Enhance efficiencies resulting in improved costs through effective contact centre discipline
Increase customer satisfaction through positive interaction focussing on making it easy to fulfil customer needs
Continuously strive to maintain and enhance product and system knowledge, living up to the customer service expectation while providing sound financial advice (Complying to the FSB)
Ensuring appropriate ownership of the customer retention value chain by providing a professional quality service
Build and maintain relationships with colleagues, customers, brokers and service providers
Providing sales through service by cross selling and up-selling appropriate new product offerings and/or Value Added Products to the customer as per the customer journey strategy
Ensuring accurate and comprehensive data capturing of customer information to safeguard against risk

Requirements:
Grade 12
A 3 year related degree
Credit and Criminal clear